See the issue in context
View the customer's iPhone screen with permission, so agents understand the exact state, error, or setting.
Stop asking users for screenshots.
Miralo lets support teams see a customer's iPhone screen, with permission, then guide them step by step with AI-assisted suggestions.
- Approve first
- Visible while live
- Stop anytime
- Guidance only
Ask first
Send a secure link. The customer chooses when sharing starts.
9:41
Miralo support
Share your Rova screen?
Support can only see after you approve.
You stay in control
Stop anytime
Start sharing
Turn screenshot requests into guided support.
When tickets need more than a screenshot, Miralo gives agents a user-approved view and a clear next step.
Guide without taking over
Walk customers through the next tap while they stay in control.
Reply with better next steps
Turn what is on screen into clear guidance your team can send.
A support session customers control
Send one secure link, get approval, and guide the customer through the issue while everyone can see what is happening.
Send a secure link
Share a secure Miralo session link with your customer.
Customer approves sharing
Nothing is visible until they choose to share their iPhone screen.
Guide them through it
See the blocker, send clear next steps, and use AI suggestions to keep the session moving.
Live view Guidance only
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Rova
Ride request
Confirm pickup
Rova needs a pickup point before the ride can continue.
Pickup not set
Customer is stuck here
Use current location
One tap sets the pickup point.
Tap Use current location.
One simple instruction, right when the customer needs it.
Live support workspace
Guide customers from the screen they are stuck on
Start a secure session from the support conversation
See the customer-approved iPhone view in real time
Send one AI-assisted next step without taking control
Designed around Intercom, Zendesk, Help Scout, and Front support workflows
Trust and security
Screen sharing that keeps customers in control
Screen sharing can feel personal, so every Miralo session is explicit and visible. Customers approve before sharing starts, see when sharing is active, and can stop anytime. For beta teams, security details are confirmed before rollout.
Customer approval required
Active sharing is visible
Stop sharing anytime
Guidance, not remote control
Recording stays opt-in
Security review before rollout
For iPhone support moments screenshots miss
Start a short, approved session when a ticket depends on what the customer sees in the app: setup, permissions, navigation, or a blocked flow.
First-time setup
Help a new user complete onboarding or finish required setup screens.
iOS permissions
Guide camera, microphone, location, or notification permissions when the app cannot continue.
Feature navigation
Show customers where to find a setting, filter, saved item, or next action.
Blocked in-app flows
Follow the exact screen path until the confusing state, disabled button, or error is clear.
App update changes
Help users adjust after a redesigned screen, renamed setting, or new onboarding step.
Invite and access setup
Walk customers through non-sensitive access steps like accepting an invite or choosing the right workspace.
Request access or book a walkthrough
Tell us about the iOS support flow you want to improve. We'll follow up with private beta next steps, a product walkthrough, or both.